GUEST SERVICE DIRECTORY
Guest Connectivity Access
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Internal Phone Directory
How to use your phone
Your room is equipped with a high-quality VoIP Direct Line phone.
- Internal Calls: Simply dial the extension number listed below.
- Room-to-Room: Dial the 3-digit room number directly.
- External Calls: Dial the phone number directly (Country code + Number).
Quick Numbers
- Reception (24/7)
501 – 502 - Management / Direction
503 - Breakfast Room
504 - Housekeeping
506 - Schubert Bar
508
Hours & Amenities
Reception
Open 24/7
Available 24 hours, 365 days a year.
Breakfast
07:00 – 10:30 | Daily
Location: Salone Zambelli (Main Floor)
Schubert Bar
11:00 – 24:00 | Daily
Location:
• May to October: Courtyard
• November to April: Main Floor
Courtyard & Hidden Garden
07:00 – 24:00 | Daily
Access to the Courtyard and Hidden Garden.
Tea Salon
07:30 – 24:00 | Daily
Location: Salone Pemma
Gym Room
Available Daily
Complimentary service (On Request).
Please reserve your slot at the Reception.
Bodycare & Massage
Available on Request
Advance booking required (minimum 5 days notice).
Please contact the Reception to arrange your appointment.
Check-in, Check-out & Services
Arrival & Departure Times
Hotel Rooms |
Check-in: 15:00 | Check-out: 12:00 |
Apartments |
Check-in: 15:00 | Check-out: 11:00 |
Early Check-in / Late Check-out
Do you need to arrive earlier or stay a little longer? These services are subject to availability and may incur an extra charge.
Please contact the Reception (Dial 501) to check availability.
Luggage Storage
Complimentary Service.
If you arrive before check-in time or want to explore the city after check-out, you can leave your luggage at the Reception for free.
Payments
We accept major credit cards (Visa, Mastercard, Amex) and cash. Please settle your bill at the Reception before departure.
Room Comfort
Climate Control (A/C & Heating)
Your room is equipped with an adjustable thermostat.
Note: The system automatically switched off if the windows are open. Please keep windows closed to maintain your preferred temperature.
Smoking Policy
The entire hotel (including rooms) is Non-Smoking. Smoking is only permitted in the external Courtyard.
Electrical Adapters
Power supply is 220V (Standard European Sockets). Universal adapters are available upon request at the Reception (Dial 501).
Housekeeping
Room Cleaning
We clean your room daily. Help us protect the environment:
✓ Towels on the rack: “I will use them again.”
↓ Towels on the floor: “Please exchange them.”
Do Not Disturb
If you wish to rest and do not require housekeeping, please hang the “Do Not Disturb” sign on the outside handle of your door.
TV & Entertainment
TV Set
Your room is equipped with a modern Smart TV (Android or Telefunken system).
Watching Live TV
To watch standard Digital Terrestrial channels:
- Press the TV or EXIT button to leave Smart mode.
- Press the LIST or OK button on your remote to view the full Channel List.
- Standard Italian channels are on numbers 1-9. International news channels are usually found from channel 500 onwards.
Apps & Streaming
Access apps like YouTube, Netflix, or Prime Video directly from the remote:
- Press the HOME (House icon) or the dedicated app buttons.
- Connect using your own subscription credentials.
⚠ Privacy Reminder:
If you log in to your personal accounts (Netflix, Amazon, Google), please remember to LOG OUT before you check out to protect your privacy.
TV Channel List
| LCN | CHANNEL | L. | LCN | CHANNEL | L. | LCN | CHANNEL | L. |
|---|---|---|---|---|---|---|---|---|
| 1 | RAI 1 | IT | 40 | BOING | IT | 310 | ZDF neo | DE |
| 2 | RAI 2 | IT | 41 | K2 | IT | 311 | RTL | DE |
| 3 | RAI 3 VENETO | IT | 42 | RAI GULP | IT | 312 | RTL2 | DE |
| 4 | RETE 4 | IT | 43 | RAI YO YO | IT | 313 | SAT 1 | DE |
| 5 | CANALE 5 | IT | 44 | FRISBEE | IT | 314 | SAT 1 GOLD | DE |
| 6 | ITALIA 1 | IT | 45 | BOING PLUS | IT | 315 | PRO 7 | DE |
| 7 | LA 7 | IT | 46 | CARTOONITO | IT | 316 | PRO 7 MAXX | DE |
| 8 | TV 8 | IT | 47 | SUPER ! | IT | 317 | Eurosport 1 | DE |
| 9 | NOVE | IT | 48 | RAI NEWS | IT | 318 | VOX | DE |
| 20 | 20 MEDIASET | IT | 49 | MEDIASET ITALIA 2 | IT | 319 | VOX UP | DE |
| 21 | RAI 4 | IT | 50 | SKY TG 24 | IT | 320 | KABEL 1 | DE |
| 22 | IRIS | IT | 51 | TGCOM 24 | IT | 321 | KABEL 1 DOKU | DE |
| 23 | RAI 5 | IT | 52 | DMAX | IT | 322 | WELT | DE |
| 24 | RAI MOVIE | IT | 54 | RAI STORIA | IT | 323 | SUPER RTL | DE |
| 25 | RAI PREMIUM | IT | 55 | MEDIASET EXTRA | IT | 324 | TV5 MONDE EUROPE | FR |
| 26 | CIELO | IT | 58 | RAI SPORT + HD | IT | 325 | France 24 (en Français) | FR |
| 27 | 27 TWENTY SEVEN | IT | 60 | SPORT ITALIA | IT | 326 | TV MONACO | FR |
| 28 | TV 2000 | IT | 64 | SUPER TENNIS | IT | 327 | TVE INTERNACIONAL | ES |
| 29 | LA 7 d | IT | 301 | BBC World News | EN | 328 | CANAL 24 HORAS | ES |
| 30 | LA 5 | IT | 302 | CNN Int. | EN | 329 | TELE SUR | ES |
| 31 | REAL TIME | IT | 303 | NHK Japan gb | EN | 330 | CUBAVISION | ES |
| 34 | CINE 34 | IT | 304 | Al Jazeera English | EN | 331 | THT | RU |
| 35 | FOCUS | IT | 305 | TRT World HD | EN | 332 | 8 TV RU | RU |
| 36 | RTL 102,5 TV | IT | 306 | France 24 (in English) | EN | 333 | TVR | RO |
| 37 | WARNER TV | IT | 307 | DW | EN | 334 | TVR PLUS | RO |
| 38 | GIALLO | IT | 308 | CGTN | EN | 335 | JUST TV | RO |
| 39 | TOP CRIME | IT | 309 | ZDF | DE |
Safety
Emergency Numbers
⚠ 112
General Emergency
Police, Fire, Ambulance
Hotel Reception
ⓘ 501
Dial for Reception
Fire Safety
In case of fire alarm, please remain calm.
Do not use the elevators.
Follow the green exit signs to the nearest staircase.
Assembly Point:
In front of the hotel entrance in Campo San Giacomo dall’Orio.
Health & In-Room Security
Medical Assistance
A First Aid kit is available at the Reception.
A doctor is available on call (charges apply).
Please dial 501 for immediate assistance.
Valuables & In-Room Safe
A digital safe is provided in your room/closet for your convenience.
The Hotel Management declines all responsibility for money or valuables left unattended in the room or common areas.